Privacy policy

1. Data Controller

The party responsible for data processing on this website is:

Ettel's AG
Schulstrasse 1a
2572 Sutz-Lattrigen
Switzerland

2. General Information on Data Processing

We process personal data exclusively within the framework of the statutory provisions of the Swiss Federal Act on Data Protection (FADP).

Personal data is any information relating to an identified or identifiable person.

Processing is carried out in particular for:

providing our online shop
contract fulfilment
payment processing
communication with customers
improving our offering

3. Hosting and Shop Platform (Shopify)

Our online shop is operated via the Shopify Inc. platform.

Shopify provides the e-commerce platform through which we offer our products. Personal data is processed on Shopify's servers. Data may accordingly be transferred to countries outside Switzerland or the EU (in particular Canada and the USA).

Shopify undertakes to comply with appropriate data protection standards.

Further information:
https://www.shopify.com/legal/privacy

4. Orders and Contract Fulfilment

When placing an order, we process the following data:

First and last name
Billing and delivery address
E-mail address
Telephone number (optional)
Order information
Payment information

This data is used exclusively for contract fulfilment and customer communication.

5. Payment Processing

Payment processing is carried out via Shopify Payments and, where applicable, other payment service providers.

Depending on the payment method chosen, payment data may be transmitted to the following categories of service providers:

Credit card companies
Banks
Payment providers (e.g. PayPal, TWINT, Apple Pay, Google Pay)
Other electronic payment service providers

Processing takes place exclusively for the purpose of payment processing.
We ourselves do not store any complete credit card data or sensitive payment data.

The data protection provisions of the respective payment provider apply in addition.

6. Newsletter

If you subscribe to our newsletter, we use your e-mail address to send you information, offers and news.

Dispatch may take place via Shopify Email or other specialised e-mail service providers.

Subscription takes place using the double opt-in procedure.
You may unsubscribe from the newsletter at any time via the unsubscribe link or by e-mail to info@ettels.ch.

7. Cookies and Consent Management

Our website uses cookies and similar technologies.

These may include:

technically necessary cookies
functional cookies
analytics cookies
marketing cookies

A cookie banner or consent management tool is used to obtain your consent to the use of non-essential cookies.

You may adjust your cookie settings at any time via the corresponding banner or your browser settings.

8. Analytics and Marketing Tools

To improve our offering and measure performance, analytics and marketing tools may be used, in particular:

Google Analytics
Google Ads
Meta (Facebook / Instagram) Pixel
Other tracking or analytics tools

Pseudonymised usage data may be collected and processed in this context.

Where legally required, such tools are only used following consent given via the cookie banner.

9. Server Log Files

When you access our website, technical information is automatically recorded (e.g. IP address, browser type, time of access). This data serves system security and technical stability.

10. Contacting Us

If you contact us by e-mail or via the contact form, your details will be stored in order to process your enquiry.

We do not pass on this data without your consent.

11. Disclosure to Third Parties

Personal data is disclosed only:

for contract fulfilment
for payment processing
to shipping service providers
to IT and hosting service providers
where legally required

12. Data Security

We employ appropriate technical and organisational security measures to protect your data against loss, misuse or unauthorised access.

13. Retention Period

Personal data is stored only for as long as necessary to fulfil the respective purpose or to comply with statutory retention obligations.

14. Your Rights

Under applicable data protection law, you have, in particular, the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability

To exercise your rights, please contact:
info@ettels.ch

15. Changes to this Privacy Policy

We reserve the right to amend this privacy policy in order to align it with changed legal requirements or new services.

The version published on our website at any given time shall prevail.