Your satisfaction is important to us.
Should you not be satisfied with a product, please contact us – we will find a solution.
Return Policy
Returns are possible within 14 days of receipt of goods.
Requirements:
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The product is unused
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The original packaging is present
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The goods are in perfect condition
For hygienic reasons, opened or already used products may be excluded from return.
Return process
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Send us an e-mail to info@ettels.ch
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Briefly describe the reason for the return
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We will inform you about the further procedure
Unpaid or unannounced returns cannot be accepted.
Return shipping costs
The costs of the return are generally borne by the buyer.
In the event of a faulty or damaged delivery, we will, of course, cover the return shipping costs.
Refund
After checking the goods, the refund will be made via the originally chosen payment method.
The processing time may take several business days depending on the payment provider.
Statutory Warranty
The statutory provisions of Switzerland apply.
Should a product have a defect, please contact us immediately.
